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BlackBerry BES, Exchange and Wireless Activation

by on September 11, 2008 in Uncategorized

I just went trough a couple of hours of trying to get my BlackBerry Curve (8310) syncing again with our BES (BlackBerry Enterprise Server) and Exchange Server 2003.

The device was not being synced for some time now, so I did a complete reset of the device and also upgraded to OS 4.5. At the same time, we also updated to the latest BES release 4.1.6 which was released on July 17th 2008.

Now, the problem that I was facing is that the BlackBerry could not start the “Enterprise Activation” at all. After calling our Telco provider to make sure they have activated all services and redouble checked with them, I was left to resolve the issue with our server.

Wading trough the logs (the one with the “MAGT” is the one you need to look at) I found the following lines about the device trying to connect:

“…GetDeviceId() did not return a PIN…”

So, it seams that the BES server does not recognize the device or can not read the PIN. After countless of hours wading trough the BlackBerry Support sites I found this forum entry from July 2006 (!!!). In the post the user talks about that he went on with the BlackBerry support for 3 days to figure out the problem. The solution, as by the experts of the BlackBerry support, is to simply close the BlackBerry Manager when users are trying to synchronize!

Since this “bug” should have been fixed in SP7 for BES 4.0 (remember we are on 4.1.6 now) as by the quote from the support: “This is a known issue and a software defect report has been created. This SDR will be addressed in SP7 for BES 4.0. The time frame for which this SP will be released is not known yet.”, I thought that it did not apply to my current situation.

Well, you won’t belive it, but low and behold I closed the BlackBerry Manager and started the actication process again on my device. Within seconds the device was starting to sync (which then took about 30 minutes) but all is well again.

I hope someone else benefits from my time searching for a solution. RIM where can I send my bill to?

Comments { 27 }

Car, Bluetooth and BlackBerry

by on September 6, 2008 in Uncategorized

One and a half year ago I got myself a Audi Q7, actually one of the first around in our country. It is a nice car (if you like the size of it) and the MMI is very intuitive. It had TV, DVD and a very good navigation system build in. What I liked a lot was that I could get my BlackBerry Curve 8310 working within minutes over bluetooth.

Five months ago, I switched to the latest VW Touareg 2 model and since then never looked back. The Touareg is a much nicer car, drives smoother and overall just more my type of car. If you are in business for getting one then I suggest you add the air and sport suspension to it. Anyhow, the Touareg 2 also comes with the latest Muldimedia System RNS510.

But the biggest drawback I have with the Touareg 2 is that I can not get my BlackBerry 8310 connected over Bluetooth. So far, I have tried about everything there is, but still no go. The RNS510 is a much newer system then the one I had in the Audi Q7 and thus it is even more confusing that the BlackBerry does not work. In the meantime, I also upgraded the BlackBerry to OS 4.5, but the Touareg still does not see the device.

Anybody has any ideas what else there is to try?

Comments { 53 }

Reasons why the iPhone is no BlackBerry

by on April 29, 2008 in Uncategorized

Over at the crackberry.com they posted a very good comparison of the BlackBerry and the iPhone. This should help people to decide what device they ant to get. Note: This is a pro BlackBerry site so take some comments not to seriously.

On a side note: I have been using a BlackBerry for over a year now (first a 7xxx one and now a Curve) and I have to say I like the Curve a lot. Currently I am using a Nokia N95, which is also a good phone, but compared to a BlackBerry it just can’t scope. Especially the battery life is horrible. Using Mail for Exchange, Fringe and the N95 is ready for recharge within 6 hours! And I am talking about a brand new phone here.

I thought I would never say this, but it takes a lot to beat the BlackBerry easy and use. And if the OS 4.5 will come out, which finally brings HTML eMails to the BlackBerry it will be THE device for communication usage.

Comments { 134 }